Frequently Asked Questions

What is a Balance Holidays wellbeing travel experience?

What is a Fixed Date Retreat?

What is a Private Retreat?

What is Curated Working?

What does a typical day on a retreat look like?

What does a typical day on a Curated Working experience look like?

What is included in a Balance Holidays wellbeing travel experience?

What is not included in a Balance Holidays wellbeing travel experience?

How many guests can attend each experience?

Can I attend a Balance Holidays wellbeing travel experience by myself?

Can I book extra activities and treatments in addition to those listed in the individual programmes?

What food and beverages can I expect?

Who will look after us at each experience?

Will I receive a welcome pack?

What should I bring?

Do I need to be a certain fitness level to join a Balance Holidays wellbeing travel experience?

I suffer from a mental health/health condition. Will yoga, meditation and breathwork help me overcome it?

What happens if I sustain an injury during one of the physical activities, yoga classes or treatments on an experience?

Are your experts insured?

Do I need to purchase travel insurance? How do I purchase it?

One of the activities/workshops/classes has changed or is no longer part of the programme. Can I get compensation?

How far in advance should I book?

What are my payment options?

Is there a cancellation policy?

I am an eco-friendly-traveller. What efforts are in place at Balance Holidays to minimise the impact of travel on local environments, ecosystems and communities, reducing food waste and promoting food sustainability?

What does it mean that Balance Holidays is WellSpoken certified?

I’m ready to book! How do I sign up for a wellbeing travel experience with Balance Holidays?

 

What is a Balance Holidays wellbeing travel experience?

Our collection of wellbeing travel experiences are multifaceted, favoured by vast, open spaces. Paired with the privacy to move, think, create, learn and grow through a unique selection of physical, mindful and creative nature-based activities, workshops and classes.

We work with learned experts deeply respected in their fields and a fine selection of boutique hotels and properties committed to eco-sustainability. Each designed to provide undisturbed time and space to slow down, disconnect, restore vitality and a sense of belonging.

Choose from a Fixed Date Retreat, Private Retreat or a Curated Working Experience. To learn more about each individual offering, please skip to ‘What is a Fixed Date Retreat?’, ‘What is a Private Retreat?’ and ‘What is Curated Working?’

 

What is a Fixed Date Retreat?

Immersed in the beauty of an untouched and natural environment, our Fixed Date Retreats carries the classic Balance Holidays spirit. Bringing individuals from all walks of life together to connect, explore and exchange ideas on an all-inclusive curated experience. We pay close attention to each destination, specialised practices with leading experts, a nutritious field-to-fork menu and more in the programme design, to effectively support your wellbeing. 

To learn more and to explore our collection of Fixed Date Retreats, please visit our Fixed Date Retreats page.

 

What is a Private Retreat?

At Balance Holidays, we believe in making special moments last longer for the things that matter to you. Our Private Retreats follow the framework of our Fixed Date Retreats, combined with personalisation and privacy. Allowing the focus to remain on reconnecting, restoring and creating happy memories on an experience complete with a unique roster of outdoor activities. Facilitated by a team of caring experts, circled in a pristine, natural environment. 

To learn more and to explore our collection of Private Retreats, please visit our Private Retreats page.

 

What is Curated Working?

Redefining a new work-life dynamic that supports the demands of your work with equal attention to your wellbeing. Curated Working draws inspiration from the core values of Balance Holidays (to build wellbeing in all we do), into the way we work in one destination. Highly curated, personalised and fully flexible, working around your personal agenda. Each experience is inclusive of our signature combination: a private and discreet, natural environment, outdoor activities and field-to-fork meals.

To learn more and to explore our collection of Curated Working experiences, please visit our Curated Working page.

 

What does a typical day on a retreat look like?

Please see below an example of a typical day on one of our retreats: 

MORNING

7:45am : Light refreshment and infusions

8am: Warm up yoga and breathwork 

9:30am: Breakfast

10am: Nature immersive physical activity 

AFTERNOON

1pm: Lunch

2pm: Rest, free time or individual treatments 

4pm: Creative workshop

EVENING

6pm: Gentle evening Yoga, stretching and meditation

7:30pm: Dinner

8:30pm: Group time together and Bedtime

*Please note, this schedule is just for sample purposes and will vary between each retreat in our collection.

 

What does a typical day on a Curated Working experience look like?

Every Curated Working experience is unique as the intended nature is to be fully flexible and open to personalisation. Ensuring it suitably moulds around your interests and needs. We therefore suggest referring to the individual Curated Working experience pages or contact us.

 

What is included in a Balance Holidays wellbeing travel experience?

Our experiences are an all-inclusive offering. The key differences are the practice styles, outdoor activities, workshops and classes. Which will vary between Fixed Date retreats, Private Retreats and Curated Working. Please refer to the ‘Overview’ and ‘What’s Included’ sections of the individual experience pages for a better understanding.

 

What is not included in a Balance Holidays wellbeing travel experience?

In general, transportation is not included. You are responsible for making suitable logistic arrangements. Please refer to the ‘Practical Info’ section of the  individual experience pages for detailed information on how to reach the properties.

 

How many guests can attend each experience?

The number of attending guests varies between each experience. Please refer to ‘No. of Guests’ in the Overview section of the experience pages, which details this information.

 

Can I attend a Balance Holidays wellbeing travel experience by myself?

Absolutely! At Balance Holidays, we believe a wellbeing travel experience is the perfect option to meet and connect with like-minded individuals. Fostering lasting relationships that go beyond the number of days spent together. We therefore encourage solo-travellers to join a larger group to maximise the experience. 

If you are a solo-traveller attending an experience to mix with a larger group and wish to share a room, we will be happy to pair you with another guest. 

If you wish to attend an experience on your own, please contact us as we also have private retreats enjoyable for solo-travellers too.

 

Can I book extra activities and treatments in addition to those listed in the individual programmes?

Yes you can! Please contact us to explore the extra activities and treatments available for your chosen programme. Do note, these will incur an additional cost separate to the listed price of the experience.

 

What food and beverages can I expect?

We are obsessed with delicious food. After all, our founder is Italian! Each programme menu is specially designed by the Balance Holidays team. Capturing culinary traditions informed by the destination through recipes and concepts. Combined with locally-sourced or where possible, home-grown organic, in-season ingredients. All meals will be prepared using seasonal fruits and vegetables, paired with small portions of fish or free-range protein meats, legumes and gluten-free grains in place of carbohydrates, absent of refined sugars. Non-Gluten free options are also available. Refreshments such as light snacks, fresh fruit juices and herbal teas are also included. 

Where our experiences are held in some of the world’s most exquisite wine regions, cultivating native grape varieties in the estate gardens. For a complete, immersive experience, we make sure to include a wine tasting and/or small intakes of wine with the programme. *Please let us know if you have any dietary requirements, food allergies and intolerances.

 

Who will look after us at each experience?

Alongside our esteemed experts and an outstanding concierge team at each destination. A Balance Holidays Host or Representative, depending on the destination and whether you are travelling solo or as a group, will be present and contactable throughout the entire programme to provide assistance and support where needed.

 

Will I receive a welcome pack?

Yes. Prior to the beginning of each experience, we will send you a welcome pack containing all necessary information relating to the programme, leading expert(s) and contact information of the Balance Holidays Host or Representative via email. A dedicated Health, Hygiene and Safety information sheet adapted to each experience will also be included. Ensuring you are supported and taken care of from the beginning to the end.

 

What should I bring?

The welcome pack we send out to each guest prior to the beginning of each experience details this information.

While weather is unpredictable, we recommend checking the local forecast before departure to understand what items of clothing are suitable for the climate and season. If you are still unsure, please contact us.

 

Do I need to be a certain fitness level to join a Balance Holidays wellbeing travel experience?

Our experiences welcome everyone as they are designed to provide a nurturing and supportive environment for people of all skills and fitness levels. From a physical outdoor activity to a yoga class, our caring, knowledgeable and professional experts are with you every step of the way. They are familiar with teaching multilevel groups and will be happy to adapt the intensity of an exercise or a pose to your preference. Just ask! After all, we keep group sizes intimate for a reasonable teacher-student ratio and curate each programme on the grounds of giving every attending guest the opportunity to flourish, learn and grow. Regardless of how much time you have spent on a bike or a mat. 

If you have an existing health or medical condition, please find more information listed under the question “I suffer from a mental health/health condition. Will Yoga, Meditation and Breathwork help me overcome it?” You may also refer to our extensive Terms & Conditions if you wish to learn more.

 

I suffer from a mental health/health condition. Will yoga, meditation and breathwork help me overcome it?

We do not advertise, advocate nor imply that any of our experiences or practices and activities listed in the programmes are a substitute for professional medical care or treatment. Should you have any concerns about the impact of an experience or any of the yoga or meditation sessions will have on your physical or mental health, please consult with your Physician or local General Practitioner before booking. As mentioned in our Terms & Conditions, please declare any health conditions during the sign-up process.

 

What happens if I sustain an injury during one of the physical activities, yoga classes or treatments on an experience?

Our guests’ safety is top priority. As our programmes include an array of physical activities and exercises, the instructions and guidance given by our experts have been designed with your safety in mind. Prior to the beginning of each programme, we always advise guests to follow the instructions, direction and guidance of the expert and to always pay close attention to their bodies, to minimise the risk of injury and incidents. It is possible to experience temporary muscle soreness after an activity. However, if you feel an exercise or a pose is too complex or intense for you, tell the teacher immediately.

By agreeing to come on our experiences, you are accepting our Terms & Conditions. Acknowledging that you have voluntarily chosen to participate in physical exercise activities and you assume all risk for your health and wellbeing. Fully release any responsibility, cost or damages to Balance Holidays, its suppliers and employees. It is a condition of our contract with you that you and all members of your party have suitable and comprehensive travel insurance to cover your holiday as our suppliers nor we can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured.

 

Are your experts insured?

Yes, all experts we work with at Balance Holidays are insured under General Liability/Master Insurance Policy.

 

Do I need to purchase travel insurance? How do I purchase it?

You are responsible for purchasing your own travel insurance, as explained in our booking Terms & Conditions.

 

One of the activities/workshops/classes has changed or is no longer part of the programme. Can I get compensation?

In the instance an activity/workshop/class has to be removed from the programme, replaced or postponed to a different day, no compensation of any kind or responsibility can be taken as some circumstances are beyond our control. A circumstance beyond our or our supplier’s control is one that cannot be foreseen or avoided even after taking all due care and includes, but is not limited to, adverse weather conditions or forecasts. Please refer to our extensive Terms & Conditions if you wish to learn more.

 

How far in advance should I book?

We recommend booking fixed date retreats as early as possible, preferably 2 months in advance. For private retreats, to allow us to fulfil you and/or your parties needs, please let us know at your earliest convenience to allow sufficient time to plan and organise your retreat.

 

What are my payment options?

Please refer to our booking Terms & Conditions to learn more about matters relating to payment. If you would like to discuss this further with a member of the team, feel free to contact us.

 

Is there a cancellation policy?

Yes, all details relating to cancellations are detailed in our booking Terms & Conditions.

 

I am an eco-friendly-traveller. What efforts are in place at Balance Holidays to minimise the impact of travel on local environments, ecosystems and communities, reducing food waste and promoting food sustainability?

At Balance Holidays, we are advocates of generating a positive impact in everything we do. Which is why our team pays careful attention in choosing each partner property by visiting each destination personally. As well as assessing their social and environmental values through the existing measures in place. In doing so, we ensure our sentiments are aligned and each year, we generate an annual Best Practices report to continue propelling the movement forward. From choosing fresh, organic ingredients sourced locally, making each meal field-to-fork as much as possible, to encouraging digital detoxes to synchronise with natural lighting. Balance Holidays is also a proud supporter of the Slow Food Movement. Visit Our Responsibility to learn more.

 

What does it mean that Balance Holidays is WellSpoken certified?

As a brand, we have been accredited with the WellSpoken Mark, an international certification for brands who are committed to providing trustworthy wellness and wellbeing information to the public. The WellSpoken Mark certification aims to address and counter poor quality information that has become commonplace in the wellness and wellbeing sectors. Brands who have received the certification mark have undergone a robust assessment of both their content and editorial procedures and have made a public commitment to uphold the highest level of excellence when developing and sharing content. More information about the WellSpoken Mark, see www.wearewellspoken.com.

 

I’m ready to book! How do I sign up for a wellbeing travel experience with Balance Holidays?

Please browse through our collection of available programmes listed in our Retreat Calendar and in the Curated Working page. Once you have decided, complete an ENQUIRY form on our website and click ‘SEND’. If you cannot decide which retreat is right for you, email us and we will get back to you within 24 hours. You can also give us a call on our toll-free number or WhatsApp us.