Website and Booking Terms and Conditions

TERMS AND CONDITIONS

Please read these website booking terms and conditions carefully as this contract constitutes a legally binding agreement between you and HEALING BREAKS Ltd. You may only use this site for lawful purposes and per these Terms & Conditions.

These terms & conditions apply equally to UK resident bookings as well as the rest of the world bookings. The person making the booking shall be deemed to have accepted the booking conditions on behalf of all the persons named in the booking. Your contract will be governed following the laws of England and Wales and the courts of England shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.

These terms and conditions apply in full force and effect to your use of this website and by using this website, you expressly accept all terms and conditions contained herein in full. You must not use this website, if you have any objection to any of these website standard terms and conditions.

No variation to these terms & conditions shall be of any effect unless made in writing by and with the authority of HEALING BREAKS Ltd. HEALING BREAKS Ltd reserves the right to change the terms, conditions and notices under which this website is offered on a regular basis and without prior notice. By using this website you are expected to review such terms and conditions on a regular basis to ensure you understand all terms and conditions governing use of this website.

  1. Definition

The following terms have a specific meaning:

‘we’, ‘us’ and ‘our’ refers to HEALING BREAKS Ltd. incorporated under the Laws of England and Wales, whose registered office is at 8 Holland Park Road, London W14 8LZ United Kingdom. The company is registered under Company No 11186291. The company trades through the website www.balanceholidays.com

‘you’ or ‘your’ refers to you, on behalf of yourself and your guests or party, collectively, the client, guest or party, potential or actual, of HEALING BREAKS Ltd. It also refers to any user of this website.

‘supplier’ refers to any one of our property partners or expert partners. Note carefully that we act as an intermediary between you and our suppliers, exclusively operating through the website

‘website’ refers to www.balanceholidays.com

‘product’ refers to the programme offered to the client

‘programme’ refers to the product including the rooms and the activities offered to the client

‘property’ refers to the property where the programme is held

‘booking’ refers to the client’s booking of the product and the process of purchasing the product

‘price’ refers to the price payable for the product booked

‘deposit’ refers to a percentage of the price, to be paid to secure a product booking

‘balance’ refers to the balance to be paid to purchase the secured product booking 

‘administration fee’ refers to a fee charged to cover costs incurred during the booking process

‘cancellation’ refers to not attending the product booked, including postponing or rescheduling it

‘non-refundable’ refers to a sum of money paid not returnable in any circumstances

  1. Prices and Price Changes

Prices listed on HEALING BREAKS Ltd’s website are GBP (British Pound Sterling) “starting at” prices per person unless otherwise stated and are inclusive of VAT. Upon completing one of the online Enquire forms, sending an email or contacting us via phone or WhatsApp, a representative of HEALING BREAKS Ltd will contact you to confirm the final price of the product.

Prices are based on the local net tariffs of the supplier at the time of quoting converted in GBP at the prevailing foreign exchange rate as determined by HEALING BREAKS Ltd.

Unless otherwise specified, not included as part of the product are the transport from and to airport or train station, food, beverages, activities and spa treatments not listed under inclusions in the course product and all other items of a personal nature. In addition, comprehensive travel insurance, any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax are not included.  

You should retain sufficient local currency to pay for all of the above items directly.

We reserve the right to amend prices at any time before you have completed the payment of your product. After payment has been completed, the price of your product is confirmed and we will not apply any surcharges unless you make the change to your arrangements after booking.

  1. Payment

The payment of a deposit is required to secure a product booking. At that time, HEALING BREAKS Ltd will charge a deposit equivalent to 50% of the price of the product booked. The deposit is paid directly to HEALING BREAKS Ltd and kept in a trust fund* on behalf of the suppliers. By paying the deposit, you authorize HEALING BREAKS Ltd to charge the same payment card to settle the outstanding balance. If you wish to use a different method of payment, please contact hello@balanceholidays.com and we will be happy to assist.

HEALING BREAKS Ltd will settle the outstanding balance, the difference between the deposit paid and the final price of the product, 56 days before the commencement day of the product booked. The balance paid for the product will be then released on your behalf from the trust fund* to the supplier.

If a booking is made less than 56 days before the commencement day of the product, HEALING BREAKS Ltd will charge you 100% of the cost of the product.

We want to make our trips accessible to as many people as possible. Therefore, at the sole discretion of the company, we are open to setting up payment plans based on certain situations.

Should you wish to give the gift of wellbeing, we will be happy to share the gift certificate on your behalf and assist throughout the entire booking process. Please contact us for further information.

We accept Credit/Debit Cards. HEALING BREAKS Ltd does not charge a service fee for processing credit or debit card payments. Please note that all payments taken on debit or credit card will be taken in GBP and so, if you are a client whose payment card is not denominated in GBP, you should be aware that your card issuer will calculate the final chargeable amount at their preferred choice of exchange rate applicable on the day. 

Payment will be listed as HEALING BREAKS Ltd on the credit card statement.

Wire transfers in GBP, Euros and all major currencies may also be accepted.

Please contact hello@balanceholidays.com and we’ll be happy to help.

*More about the Trust Account and Your Financial Protection can be found here.

        

  1. Booking Confirmation

Upon receipt of your payments via the methods stated in (3), you will receive

4.1 An email confirming your deposit payment from HEALING BREAKS Ltd within 24 hours.

An email confirming receipt of the deposit from the independent Trustee within 5 business days. Where appropriate, the confirmation will clearly state the balance to be paid and the date by which it is due.

4.2 An email confirming payment of the outstanding balance from HEALING BREAKS Ltd within 24 hours. An email confirming receipt of your outstanding balance from the independent Trustee within 5 business days. An email from HEALING BREAKS Ltd outlining details of the booked product will follow.

4.3 If a booking is made less than 56 days before the commencement day of the product, you will receive an email from HEALING BREAKS Ltd within 24 hours confirming payment of the product in full and confirmation of your booking.

You will receive the confirmation email from the independent Trustee within 5 business days. An email from HEALING BREAKS Ltd outlining details of the booked product will follow.

Please check the confirmations carefully to make sure that all your booking details are correct. Contact us if your confirmation appears to be incorrect or incomplete and we will endeavour to make the necessary changes. HEALING BREAKS Ltd reserves the right to make changes to and correct errors after bookings have been confirmed. HEALING BREAKS Ltd is unable to accept liability for any errors and omissions that are not highlighted to us prior to arrival, and the client remains responsible for any additional costs or changes that occur as a result.

  1. Changes Made By You After Booking But Before Travel

Should you request a change to your booking before travel, the prices applying to the new booking will be those prices applicable on the day the new booking is made following the requested amendment.

Amendment fees for changes made to a booking vary from supplier to supplier since they provide services in accordance with their own terms and conditions and we are not in direct control nor responsible for this. 

Please note that an administration fee of £100 per booking will be applied in addition to any amendment fees.

To amend your booking, please email hello@balanceholidays.com and we’ll be happy to help. 

  1. Changes Made By You After Travel

No refunds are available once a programme has commenced, or in respect of any other product or activity booked or utilised.

  1. Cancellation Policy or No Show By You

You or any member of your party may cancel your booking at any time prior to the commencement of the product booked providing that the cancellation is made by the person who originally booked and is communicated to us in writing by emailing hello@balanceholidays.com.Cancellation will take immediate effect from the day the notification is received by us.

Days Before Departure Cancellation Charge:

  • 56 days or more: 50% of the product booked
  • Less than 56 days 100% of the product booked

Please note that your 50% deposit is non-refundable in all circumstances as, with your cancellation, several costs and losses of monies incur on our end. Therefore, bookings cancelled with less than 56 days to go before travel will result in the loss of all monies paid at that time.

If you have to cancel more than 56 days before your booking, there is a chance that we might be able to move your deposit to another product. This depends on waitlists and availability and is at the discretion of the supplier. If we are able to transfer and apply your deposit to another product, an administration fee of £100 per booking will be applied in addition to any amendment fees that entail.

Regardless, by agreeing to these terms and conditions, you agree to pay all charges associated with cancellations made or for a no show. 

Please note that when a refund is processed, it may take up to 5 business days to reappear in your account.

  1. Changes Made By HEALING BREAKS Ltd Before Travel

The suppliers of HEALING BREAKS Ltd reserve the right to change, substitute or cancel any activity of the programme and/or cancel the programme. HEALING BREAKS Ltd will promptly inform you of any significant changes to your product booked. If you do not wish to accept the change, if possible, we will offer you an alternative product of equivalent quality at no extra cost, or a less expensive product with a price refund. Alternatively, you can choose another product and pay a price difference. If you decide to cancel altogether, you will receive a full refund less an administrative fee of £50.

In the instance of a fixed date programme, the suppliers of HEALING BREAKS Ltd reserves the right to cancel the programme should the minimum number of persons enrolled be smaller than the minimum number stated on the overview of the specific programme. Should this be the case, an alternative date will be offered or a full refund made less an administrative fee of £50, should the terms and conditions of the suppliers involved permit it. 

This refund will be the limit of HEALING BREAKS Ltd’s liability. 

We are not responsible for any expenses incurred by you in preparing for the trip including non-refundable or penalty-carrying airline tickets, visa or passport fees or other trip-related expenses, so please make sure you have a comprehensive travel cancellation insurance in place when you book.

  1. Our Liability To You

Although HEALING BREAKS Ltd makes every effort to monitor the experience fulfilled by the suppliers, we act as intermediary for the relevant supplier of any product booked and we have no liability of any kind whatsoever to you or your party or dependents for any death, personal injury, illness, loss, consequential loss or damage of any kind you or your party or your dependents may suffer while undertaking any activity or treatment provided by the supplier.

HEALING BREAKS Ltd accepts no responsibility or liability whatsoever for any misadventure, casualty or any other force majeure or causes beyond its control.  A circumstance beyond our or our supplier’s control is one that cannot be foreseen or avoided, even after taking all due care and includes, but is not limited to, war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, any failure to secure flying rights, natural and nuclear disaster, fire, epidemics, health risks and pandemics and unavoidable and unforeseeable technical problems with transport, reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.

If you have any complaints concerning any services provided by a supplier you must inform us in writing by email within 3 days of your departure date. Any assistance provided in resolving a complaint raised, in respect of your experiences at your booked supplier, is provided on a goodwill basis and in our capacity as an intermediary. It will always remain the responsibility of the supplier to agree and accept liability if appropriate and to provide any concession or refunds as they see fit and HEALING BREAKS Ltd will not accept to influence their decisions in this regard.

If you have a complaint concerning the specific products provided through HEALING BREAKS Ltd, you must inform us immediately in writing within 3 days of your departure date. We regret we cannot accept any liability if we are not notified. Our maximum liability to you if we are found to have been at fault in relation to any product we sell through our website is limited to the commission we have earned or are due to earn in relation to the booking in question.

  1. Circumstances Beyond HEALING BREAKS’ Control

No responsibility or compensation of any kind can be taken where:

10.1 We are constrained to make a significant change to your programme or cancel your booking due to a circumstance beyond HEALING BREAKS’ and our suppliers’ control, or we or our suppliers cannot supply your programme in full or in part as agreed, or you suffer any loss or damage of any description. A circumstance beyond our or our suppliers’ control is one that cannot be foreseen or avoided, even after taking all due care and includes, but is not limited to, war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, any failure to secure flying rights, natural and nuclear disaster, fire, epidemics, health risks and pandemics and unavoidable and unforeseeable technical problems with transport reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.

Should the terms and conditions of the suppliers involved permit it, there is a chance that we might be able to move your booked product to a new date. Regardless, by agreeing to these terms and conditions, you agree to pay all charges associated with changes or cancellations made to your booking due to a circumstance beyond our and our suppliers’ control;

10.2 We are constrained to cancel your booking because the minimum numbers of participants required have not been reached and the terms and conditions of the suppliers involved in the product do not permit a refund;

10.3 We cancel your booking as a result of your failure to comply with any of the requirements of these booking conditions entitling us to cancel;

10.4 Where the change or cancellation by us arises out of alterations to the confirmed booking request by you.

  1. Travel Insurance

It is essential and a condition of our contract with you that you and all members of your party have suitable and comprehensive travel insurance to cover you before, during and after your trip as neither HEALING BREAKS Ltd nor our suppliers can be held responsible for any costs incurred by you or any member of your party before, during or after your trip as a consequence of inappropriate or insufficient travel insurance being purchased.

Due to our Cancellation Policy and your risk of loss of deposit and all other amounts paid, we strongly recommend that you purchase a comprehensive travel insurance to provide you with coverage for cancellations for any reason, injuries, lost luggage, force majeure, frustration of its purpose, impracticability or impossibility of performance, economic hardship or loss, and any other events that may affect the booking.  

You can buy your travel insurance from any insurance provider of your choice. We are not in any way qualified to recommend a particular travel insurance provider.

The decision whether to purchase a comprehensive travel insurance is in your sole and absolute discretion, and you acknowledge, accept and agree that:

11.1 Your purchase of a comprehensive travel insurance is your sole and exclusive remedy to recover your non-refundable deposit and all other payments to HEALING BREAKS Ltd and its suppliers.

11.2 If you choose not to purchase a comprehensive travel insurance, then you accept the full, complete and entire risk of loss of your non-refundable deposit and all other payments to HEALING BREAKS Ltd and its suppliers.

11.3 You fully accept all of the foregoing risks of loss even if caused by a force majeure, or if you are unable to perform for any reason, or if your stay or use of the property or any activities or other portions of the booking or your purposes or primary purpose for the booking are frustrated or rendered impossible, impracticable, difficult, costly or results in any economic hardship or losses.

In connection with a booking, HEALING BREAKS Ltd may require you to sign a declaration acknowledging whether you have purchased comprehensive travel insurance or declined to purchase that insurance as described above in this paragraph.  If you do not timely provide HEALING BREAKS Ltd with the signed declaration, HEALING BREAKS Ltd shall have the right to cancel the booking, which cancellation shall be subject to the Cancellation Policy.

You acknowledge that in some instances HEALING BREAKS Ltd may require you to purchase a comprehensive travel insurance as a condition of HEALING BREAKS Ltd confirmation of a booking, and in such instances we will notify you at the time of booking of such requirements and we will have the right to refuse a booking or revoke a booking in the event of such non-compliance.

Even in the instance that HEALING BREAKS Ltd doesn’t ask you to show material proof of insurance, you and your party are 100% responsible for being fully covered.

For more information please contact the Insurance provider you are looking to purchase with.

Please note that for sports and wellbeing products that involve any physical activity whatsoever, the supplier may insist that you provide them with a copy of the insurance policy before you partake in any of those activities. If you fail to do so, the supplier reserves the right to cancel your activity and/or product without compensation or refund. Even in the instance that the supplier doesn’t ask you to show material proof of insurance, you and your party are 100% responsible for being fully covered.

  1. Passports / Visas and Health Requirements

Regardless of the passport you hold, it is your responsibility to check with the appropriate consulates to determine if foreign visas or health requirements are requested to enter a specific country or region. As visa and health requirements for each destination are subject to change without notice, it is recommended to verify this before travel. You are responsible for conforming with the entry and exit requirements at your arrival and return destinations. If you have made a booking on behalf of someone else, you are responsible for providing them with this information. Health requirements may include temperature checks, proof of negative PCR Covid-19 tests, or completion of forms. 

We will have no liability to you if you or your party travel without the correct passport or visa or health requirement. Should we be able to assist you, you will have to pay to us and the supplier any costs we incur through assisting you. Should you fail to comply with these requirements you may not be able to travel or be allowed to enter your destination and therefore fail to commence the booked product. This will be considered a no show by you.

  1. Health and Safety 

The health and safety standards that apply to the products provided under this contract should meet the local standards applicable to the booked destinations, and HEALING BREAKS Ltd monitors that local standards have been met. Such standards vary widely across the programmes and may not match those prevalent in the UK. Regardless, all suppliers we work with are following the WHO recommendations and the CDC (Centres for Disease Control and Prevention) in relations to COVID-19 containment.

  1. Special Requests and Medical Problems

If you have any special requests or dietary requirements, you must advise us at the time of booking. Whilst we are happy to inform the supplier of these, as we cannot guarantee that these will be accommodated, it is suggested that any requirements be highlighted upon arrival. Although we will endeavour to meet any such requests we regret we cannot guarantee to do so.

Before booking, it is your responsibility to notify HEALING BREAKS Ltd of any relevant and / or existing medical conditions that may make you unsuitable to participate and/or impact on your participation of the booked product. 

We do not advertise, advocate nor imply that our products or any activity and SPA treatments included in our products are a substitute for professional medical care or treatment. Should you have any concerns about the impact of any of these on your physical or mental health, please consult with your physician or local general practitioner before booking. 

You must also inform a representative at the property before commencing any activity or treatments of any medical conditions likely to affect it. 

No refunds of any nature will be provided in the instance an activity must be cancelled in consideration for your health and safety and as always, we advise purchasing travel insurance to cover each product.

  1. Activities and Spa Treatment Times

The suppliers reserve the right to alter confirmed times of activities and on occasions, this can occur without prior notice to the client or HEALING BREAKS Ltd. If the suppliers amend the time of an activity due to inclement weather or other circumstances, they will do their best to reorganize the programme schedule or offer a comparable activity, although any such changes would not constitute any entitlement to a refund.

When a spa treatment is included in a programme, the supplier reserves the right to alter confirmed treatment times and on occasions, this can occur without prior notice to the client or HEALING BREAKS Ltd. If the suppliers amend your treatment times or cancel them, they will do their best to make alternative arrangements during your visit, although any such changes would not constitute any entitlement to a refund.

Where notification of an enforced change has been provided to us, we will assist as best as we can to find a suitable alternative. Such changes do not entitle you to cancel a programme or part of a programme.

If additional spa treatments are voluntarily booked by you during your stay, it is your responsibility to confirm the treatment times directly with the supplier. As these are not included in the product booked with us, you are responsible for paying the supplier directly.

  1. Your Behaviour

Throughout your booking with HEALING BREAKS Ltd you accept full liability for any damage or loss caused by you or your party. HEALING BREAKS Ltd has no liability for consequential loss or expenses suffered caused by you or your party to the supplier’s property. This includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses, resulting in third party claims. Our suppliers may request to hold your card details in the event that the aforementioned damages or losses occur. Should this be the case, the supplier will get in contact with you or your party directly to confirm your preferred method of payment and charge you accordingly. It is your responsibility to accept liability and in no circumstances HEALING BREAKS Ltd can influence the supplier actions in this regard or take any sort of responsibility on your behalf. By accepting these terms and conditions you agree that your purchase of a comprehensive travel insurance is your sole and exclusive remedy to recover all payments to HEALING BREAKS Ltd and its suppliers.

  1. Your Responsibility

Please note you are responsible for your and your party’s actions. If we or our suppliers believe your actions or those of your party could cause danger, upset or annoyance to other customers, guests or staff, we or our suppliers may terminate your booked arrangements immediately. In this event, we nor our suppliers will pay compensation, make refunds nor pay any expenses you suffer as a result.

  1. Dress Code

We cannot accept any responsibility in any ruling by the property if you or any of your guests are unable to use the leisure facilities or receive spa treatments due to inappropriate attire. As outlined in section 4, you will receive an email from HEALING BREAKS Ltd containing all necessary information related to the booked programme, including a suggested list of items to pack with you. However, it is your responsibility to use this information in conjunction with the leisure facilities and spa etiquette of the suppliers.

  1. Additional Booking Information

All bookings will be subject to the property’s own terms & conditions whilst in resort.

Bookings that include dining as part of the programme are subject to restricted menu options or a specific spend allowance.

Triple rooms may consist of 2 double beds or a double and a rollaway bed or 3 separate beds, either option may also impact on the room space available.

Unless specifically advertised, treatments are restricted to over 18s only.

Most of the suppliers will provide essential amenities such as pens, pencils, notepads, toiletries, bathrobes, slippers and pool towels as standard, and some properties may offer robes for a small hire charge. However, not all of them will do. Complimentary refreshments may be also available at the suppliers own discretion.

  1. Information Accuracy 

HEALING BREAKS Ltd has taken all care to ensure published information and prices are accurate, however, if we identify an error or omission following publication, we will inform you before confirming your booking. The revised information will then form part of your booking. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your visit. Whilst very rare, in recognition that human error may arise with regards to the verbal information provided to you, these booking conditions will always take precedence in these instances.

HEALING BREAKS Ltd has no responsibility for the verbal information provided to you by our suppliers before, during or after your booking. This also applies to the written content they share on their website, social media pages and to their terms and conditions as we have no direct control on these. HEALING BREAK Ltd is not responsible for the content and terms and conditions of other websites to which this site may link.

  1. If You Have a Complaint

If you have cause for complaint whilst on your course, this must be brought to the attention of the relevant supplier immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardize any claim you subsequently make. Complaints must also be notified in writing by emailing hello@balanceholidays.com within 3 days of your departure day.

  1. Collection and Use Of Your Personal Information

Personal information is collected when you contact us about a purchase either via www.balanceholidays.com, by email, phone, message or make a booking of a product. We may also collect personal information from you from any online registrations including but not limited to our social media pages, subscriptions, newsletters, surveys or competitions etc. Your personal information will never be collected via any channels without your expressed consent.

We use your personal information to enable us, our suppliers and service providers to provide you with the information you request about our products, to fulfil your bookings, to confirm your purchases and to ensure you are correctly billed. The personal information we collect from you will be shared with our suppliers and service providers who are directly involved in fulfilling the bookings you have made with us. Please note information may therefore be supplied outside of the UK and the European Economic Area. Please also note that our products may be made available through our suppliers. This statement should be read in conjunction with the privacy statements of our suppliers, which may differ from HEALING BREAK Ltd’s policy. HEALING BREAK Ltd is not responsible for the content of or privacy policies of other websites to which this site may link.

We understand the importance of protecting children’s privacy. Our website is not designed for, or intentionally targeted at, children. It is not our policy to intentionally collect or store information about children, unless we have to fulfil a booking.

We do not share your personal information with third-party organisations who are not involved in fulfilling the purchases you have made from us or as described  above, neither do we partner with, or have relationships with, any businesses which serve ads on websites.

  1. Your Use Of The Website

You are solely responsible and liable for all activities on the website. You shall not submit to appear on the website and social media pages linked to the website any review, comment, link or other material whatsoever that may reasonably be deemed to be offensive, illegal, inappropriate or in any way; promote racism, bigotry, hatred or physical harm of any kind against any group or individual; harass or advocate harassment of another person; promote any conduct that is abusive, threatening, obscene, defamatory or libellous; promote any illegal activities; promote or contain information that you know or believe to be inaccurate, false or misleading; infringe any rights of any third party.

You warrant and represent that you own or are licensed to use any and all the intellectual property rights in any Enquire that you make to the website.

You further agree that at all times, you shall:

Not impersonate another person on our website; not use the information presented on the website for any purposes other than those expressly set out in these terms and conditions; not do anything likely to impair, interfere with or damage or cause harm or distress to any persons using the website.

  1. Our Commitment To Diversity and Inclusion

HEALING BREAKS Ltd is committed to supporting diversity and inclusion. 

Diversity is the range of human differences, it entails the dimensions of parental status, gender, religion, race, ethnicity, sexual orientation, physical abilities, age, socio-economic status, political beliefs or other ideologies. 

Inclusion implies to involve people of different backgrounds to come together for a common goal.

HEALING BREAKS Ltd supports professional behaviour, appropriate conduct and respect amongst employees, suppliers and participants in any kind of situation or events online or offline. 

HEALING BREAKS Ltd commits to cultural diversity by including a diversified team, encouraging the use of local products, supporting local communities.

Should you wish to learn more about our commitment to diversity and inclusion, please email hello@balanceholidays.com.