Website and Booking Terms and Conditions

TERMS AND CONDITIONS

Please read these website booking terms and conditions carefully as this contract constitutes a legally binding agreement between you and HEALING BREAKS Ltd.

These terms & conditions apply equally to UK resident bookings as well as the rest of the world bookings. Your contract will be governed following the laws of England and Wales and the courts of England shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers. 

You may only use this site for lawful purposes and per these terms & conditions. The person making the booking shall be deemed to have accepted the booking conditions on behalf of all the persons named in the booking.

No variation to these terms & conditions shall be of any effect unless made in writing by and with the authority of HEALING BREAKS Ltd. HEALING BREAKS Ltd reserves the right to change the terms, conditions and notices under which this website is offered without prior notice.

  1. Definition

The following terms have a specific meaning:

‘we’, ‘us’ and ‘our’ refers to HEALING BREAKS Ltd. incorporated under the Laws of England and Wales, whose registered office is at 8 Holland Park Road, London W14 8LZ United Kingdom. The company is registered under Company No 11186291. The company trades through the website www.balanceholidays.com.

‘you’ or ‘your’ refers to you, on behalf of yourself and your guests or party, collectively, the client, guest or party, potential or actual, of HEALING BREAKS Ltd

‘supplier’ refers to any one of our property partners or expert partners. Note carefully that we act as an intermediary between you and our suppliers, operating through the website.

‘website’ refers to www.balanceholidays.com

‘product’ refers to the programme offered to the client

‘programme’ refers to the product and includes the activities offered to the client

‘price’ refers to the price payable for the product offered

‘deposit’ refers to a percentage of the price, to be paid to secure a product booking

‘balance’ refers to the balance to be paid to purchase the secured product booking 

‘booking’ refers to the client’s booking of the product and the act of purchasing the product

‘non-refundable’ refers to a sum of money paid not returnable in any circumstances

‘administration fee’ refers to a fee charged to cover costs incurred during the booking process

‘cancellation’ refers to not attending the product booked, including postponing or rescheduling it

‘property’ refers to the property where the programme is held

  1. Prices and Price Changes

Prices listed on HEALING BREAKS Ltd’s website are GBP (British Pound Sterling) “starting at” prices per person unless otherwise stated and are inclusive of VAT. Upon completing one of the online Enquire forms, sending an email or contacting us via phone or WhatsApp, a representative of HEALING BREAKS Ltd will contact you to confirm the exact prices.

Prices are based on the local net tariffs of the supplier at the time of quoting converted in GBP at the prevailing foreign exchange rate as determined by HEALING BREAKS Ltd.

Unless otherwise specified, not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. In addition, tips/gratuities to staff, passports, visa fees, baggage and personal insurance, transport from and to airport or train station, beverages and food not listed under inclusions in the course product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items.

We reserve the right to amend prices at any time before you have completed the payment of your product. After payment has been completed, the price of your product is confirmed and we will not apply any surcharges unless you make the change to your arrangements after booking.

  1. Payment

The payment of a deposit is required to secure a product booking. At that time, HEALING BREAKS Ltd will charge a deposit equivalent to 50% of the price of the product booked. The deposit is paid directly to HEALING BREAKS Ltd and kept in a trust fund* on behalf of the suppliers. By paying the deposit, you authorize HEALING BREAKS Ltd to charge the same payment card to settle the remaining balance. If you wish to use a different method of payment, please contact hello@balanceholidays.com and we will be happy to assist.

HEALING BREAKS Ltd will settle the outstanding balance, the difference between the deposit paid and the total price of the product, 56 days before the commencement day of the product booked. The total price paid for the product will be then released on your behalf from the trust fund* to the supplier.

If a booking is made less than 56 days before the commencement day of the product, HEALING BREAKS Ltd will charge you 100% of the cost of the product.

We want to make our trips accessible to as many people as possible. Therefore, we are open to setting up payment plans based on certain situations, at the sole discretion of the company. Should you wish to give the gift of wellbeing, we will be happy to share the gift certificate on your behalf and assist throughout the entire booking process. Please contact us for further information.

We accept Credit/Debit Cards. HEALING BREAKS Ltd does not charge a service fee for processing credit or debit card payments. Please note that all payments taken on debit or credit card will be taken in GBP and so, if you are a client whose payment card is not denominated in GBP, you should be aware that your card issuer will calculate the final chargeable amount at their preferred choice of exchange rate applicable on the day. 

Payment will be listed as HEALING BREAKS Ltd on the credit card statement.

Wire transfers in GBP, Euros and all major currencies may also be accepted.

Please contact hello@balanceholidays.com and we’ll be happy to help.

*More about the Trust Account and Your Financial Protection can be found here.

        

  1. Booking Confirmation

Upon receipt of your payments via the methods stated in (3), you will receive

4.1 An email confirming your deposit payment from HEALING BREAKS Ltd within 24 hours. An email confirming receipt of the deposit from the independent Trustee within 5 business days.
Where appropriate, the confirmation will clearly state the balance to be paid and the date by which it is due.

4.2 An email confirming payment of the balance from HEALING BREAKS Ltd within 24 hours. An email confirming receipt of your balance from the independent Trustee within 5 business days.

4.3 An email outlining details of the booked programme will follow.

Please check the confirmations carefully to make sure that all your booking details are correct. Contact us if your confirmation appears to be incorrect or incomplete and we will endeavour to make the necessary changes. HEALING BREAKS Ltd reserves the right to make changes to and correct errors after bookings have been confirmed. HEALING BREAKS Ltd is unable to accept liability for any errors and omissions that are not highlighted to us prior to arrival, and the client remains responsible for any additional costs or changes that occur as a result.

  1. Changes Made By You After Booking But Before Travel

Should you request a change to your booking before travel, the prices applying to the new booking will be those prices applicable on the day the new booking is made following the requested amendment.

Amendment fees for changes made to a booking vary from supplier to supplier since they provide services in accordance with their own terms and conditions and we are not in direct control nor responsible for this. 

Please note that an administration fee of £50 per booking will be applied in addition to any amendment fees.

To amend your booking, please email hello@balanceholidays.com and we’ll be happy to help. 

  1. Changes Made By You After Travel

No refunds are available once a programme has commenced, or in respect of any other product or activity booked or utilised.

  1. Cancellation or No Show By You

You or any member of your party may cancel your booking at any time prior to the commencement of the programme booked providing that the cancellation is made by the person who originally booked and is communicated to us in writing by emailing hello@balanceholidays.com. Cancellation will take immediate effect from the day the notification is received by us.

Days Before Departure Cancellation Charge:

  • 56 days or more: 50% of the product booked
  • Less than 56 days 100% of the product booked

Please note that your 50% deposit is non-refundable in all circumstances as, with your cancellation, several costs and losses of monies incur on our end. Therefore, bookings cancelled with less than 56 days to go before travel will result in the loss of all monies paid at that time.

If you have to cancel more than 56 days before your holiday, there is a chance that we might be able to move your deposit to another product. This depends on waitlists and availability and is at the discretion of the supplier. If we are able to transfer and apply your deposit to another product, an administration fee of £100 per booking will be applied in addition to any amendment fees that entail.

Regardless, by agreeing to these terms and conditions, you agree to pay all charges associated with cancellations made or for a no show.

Please note that when a refund is processed, it may take up to 5 business days to reappear in your account.

  1. Changes Made By HEALING BREAKS Ltd Before Travel

The suppliers of HEALING BREAKS Ltd reserve the right to change, substitute or cancel any activity and/or programme with 42 days notice. HEALING BREAKS Ltd will promptly inform you of any significant changes to your product booked. If you do not wish to accept the change, if possible, we will offer you an alternative product of equivalent quality at no extra cost, or a less expensive product with a price refund. Alternatively, you can choose another product and pay a price difference. If you decide to cancel altogether, you will receive a full refund less any administrative fee.

The suppliers of HEALING BREAKS Ltd reserves the right to cancel the programme with 28 days notice should the minimum number of persons enrolled be smaller than the minimum number stated on the overview of the specific programme. Should this be the case, an alternative date will be offered or a full refund made, should the terms and conditions of the suppliers involved permit it. This refund will be the limit of HEALING BREAKS Ltd’s liability. We are not responsible for any expenses incurred by the trip members in preparing for the trip including non-refundable or penalty-carrying airline tickets, visa or passport fees or other trip-related expenses, so please make sure you have adequate travel cancellation insurance in place when you book.

  1. Our Liability To You

Although HEALING BREAKS Ltd makes every effort to monitor the experience fulfilled by the suppliers, we act as intermediary for the relevant supplier of any product booked and we have no liability of any kind whatsoever to you or your party or dependents for any death, personal injury, illness, loss, consequential loss or damage of any kind you or your party or your dependents may suffer while undertaking any activity or treatment provided by the supplier.

HEALING BREAKS Ltd accepts no responsibility or liability whatsoever for any misadventure, casualty or any other force majeure or causes beyond its control.  A circumstance beyond our or our supplier’s control is one that cannot be foreseen or avoided, even after taking all due care and includes, but is not limited to, war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, any failure to secure flying rights, natural and nuclear disaster, fire, epidemics, health risks and pandemics and unavoidable and unforeseeable technical problems with transport, reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.

If you have any complaints concerning any services provided by a supplier you must inform us in writing by email within 28 days of your departure date. Any assistance provided in resolving a complaint raised, in respect of your experiences at your booked supplier, is provided on a goodwill basis and in our capacity as an intermediary. It will always remain the responsibility of the supplier to agree and accept liability if appropriate and to provide any concession or refunds as they see fit and HEALING BREAKS Ltd will not accept to influence their decisions in this regard.

If you have a complaint concerning the specific products provided through HEALING BREAKS Ltd, you must inform us immediately in writing within 28 days of your departure date. We regret we cannot accept any liability if we are not notified. Our maximum liability to you if we are found to have been at fault in relation to any product we sell through our website is limited to the commission we have earned or are due to earn in relation to the booking in question.

  1. Circumstances Beyond HEALING BREAKS’ Control

No responsibility or compensation of any kind can be taken where:

10.1 We are constrained to make a significant change to your programme or cancel your booking due to a circumstance beyond HEALING BREAKS’ control, or we or our suppliers cannot supply your programme in full or in part as agreed, or you suffer any loss or damage of any description. A circumstance beyond our or our supplier’s control is one that cannot be foreseen or avoided, even after taking all due care and includes, but is not limited to, war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, any failure to secure flying rights, natural and nuclear disaster, fire, epidemics, health risks and pandemics and unavoidable and unforeseeable technical problems with transport reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events;

10.2 We are constrained to cancel your booking because the minimum numbers of participants required have not been reached, we have notified you within the time periods specified and the terms and conditions of the suppliers involved in the product do not permit a refund.

10.3 We cancel your booking as a result of your failure to comply with any of the requirements of these booking conditions entitling us to cancel;

10.4 Where the change or cancellation by us arises out of alterations to the confirmed booking request by you.

  1. Travel Insurance

It is essential and a condition of our contract with you that you and all members of your party have suitable and comprehensive travel insurance to cover you before, during and after your trip as neither HEALING BREAKS Ltd nor our suppliers can be held responsible for any costs incurred by you or any member of your party before, during or after your trip as a consequence of inappropriate or insufficient travel insurance being purchased.

Due to our strict Cancellation Policy and your risk of loss of deposit and all other amounts paid, we strongly recommend that you purchase “Cancel for Any Reason” (“CFAR”) travel insurance to provide you with coverage for cancellations for any reason, injuries, lost luggage, force majeure, frustration of its purpose, impracticability or impossibility of performance, economic hardship or loss, and any other events that may affect the booking.  

You can buy your travel insurance from any insurance provider of your choice. We are not in any way qualified to recommend a particular travel insurance provider.

The decision whether to purchase CFAR travel insurance is in your sole and absolute discretion, and you acknowledge, accept and agree that: 

11.1 Your purchase of CFAR travel insurance is your sole and exclusive remedy to recover your non-refundable deposit and other payments to HEALING BREAKS Ltd.

11.2 If you choose not to purchase CFAR travel insurance, then you accept the full, complete and entire risk of loss of your non-refundable deposit and other payments to HEALING BREAKS Ltd.

11.3 You fully accepts all of the foregoing risks of loss even if caused by a force majeure, or if you are unable to perform for any reason, or if your stay or use of the property or any activities or other portions of the booking or your purposes or primary purpose for the booking are frustrated or rendered impossible, impracticable, difficult, costly or results in any economic hardship or losses.

In connection with a booking, HEALING BREAKS Ltd may require you to sign a declaration acknowledging whether you have purchased CFAR travel insurance or declined to purchase that insurance as described above in this paragraph.  If you do not timely provide HEALING BREAKS Ltd with the signed declaration, HEALING BREAKS Ltd shall have the right to cancel the booking, which cancellation shall be subject to the Cancellation Policy.

 You acknowledge that in some instances HEALING BREAKS Ltd may require you to purchase CFAR travel insurance as a condition of HEALING BREAKS Ltd confirmation of a booking, and in such instances we will notify you at the time of booking of such requirements and we will have the right to refuse a booking or revoke a booking in the event of such non-compliance.

Even in the instance that HEALING BREAKS Ltd doesn’t ask you to show material proof of insurance, you and your party are 100% responsible for being fully covered.

For more information please contact the Insurance provider you are looking to purchase with.

Please note that for sports and wellbeing holidays that involve any physical activity whatsoever, the supplier may insist that you provide them with a copy of the insurance policy before you partake in any of those activities. If you fail to do so, the supplier reserves the right to cancel your holiday without compensation or refund. Even in the instance that the supplier doesn’t ask you to show material proof of insurance, you and your party are 100% responsible for being fully covered.

  1. Health and Safety

The health and safety standards that apply to the services provided under this contract should meet the local standards applicable to the booked destinations, and HEALING BREAKS Ltd monitors that local standards have been met. Such standards vary widely across the programmes and may not match those prevalent in the UK. Regardless, all suppliers we work with are following the WHO recommendations in relations to COVID-19 containment.

  1. Special Requests and Medical Problems 

If you have any special requests or dietary requirements, you must advise us at the time of booking. Whilst we are happy to inform the supplier of these, as we cannot guarantee that these will be accommodated, it is suggested that any requirements be highlighted upon arrival. Although we will endeavour to meet any such requests we regret we cannot guarantee to do so.

It is your responsibility to notify HEALING BREAKS Ltd of any relevant and / or existing medical conditions before booking that may make you unsuitable to participate and/or impact on your participation of the booked product. 

You must also inform a representative at the property before commencing any activity or treatments of any medical conditions likely to affect it. 

No refunds of any nature will be provided in the instance an activity must be cancelled in consideration for your health and safety and as always, we advise purchasing travel insurance to cover each holiday.

  1. Passports/Visas and Health Requirements

Regardless of the passport you hold, it is your responsibility to check with the appropriate consulates to determine if any visas are required. As visa and health requirements for each Country are subject to change without notice, it is recommended that verification prior to travel be made of existing foreign visa and health requirements. We will have no liability to you if you or your party travel without the correct passport or visa or health requirement and you will have to pay to us and the supplier any costs we incur through assisting you. Should you not have the correct visa to commence the booked product, it will be considered a no shown by you.

  1. Your Behaviour

Throughout your booking with HEALING BREAKS Ltd you accept full liability for any damage or loss caused by you or any of your guests.

HEALING BREAKS Ltd has no liability for consequential loss or expenses suffered caused by you or your party to the supplier’s property. This includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses, resulting in third party claims.

  1. Your Responsibility

Please note you are responsible for your and your party’s actions. If we or our suppliers believe your actions or those of your party could cause danger, upset or annoyance to other customers, guests or staff, we or our suppliers may terminate your booked arrangements immediately. In this event, we nor our suppliers will pay compensation, make refunds nor pay any expenses you suffer as a result.

  1. Information Accuracy

HEALING BREAKS Ltd has taken all care to ensure published information and prices are accurate however if we identify an error or omission following publication, we will inform you before confirming your booking. The revised information will then form part of your booking. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your visit. Whilst very rare, in recognition that human error may arise with regards to the verbal information provided to you, these booking conditions will always take precedence in these instances.

  1. Dress Code

We cannot accept any responsibility in any ruling by the property if you or any of your guests are unable to use the leisure facilities or receive spa treatments due to inappropriate attire. Please check before you travel that you are aware of the appropriate attire.

  1. Activities and Treatment Times

The suppliers reserve the right to alter confirmed times of activities and on occasions, this can occur without prior notice to the client or HEALING BREAKS Ltd. If the suppliers amend the time of an activity due to inclement weather or other circumstance, they will do their best to reorganize the programme schedule or offer a comparable activity, although any such changes would not constitute any entitlement to a refund.

When a treatment is included in a programme, the supplier reserves the right to alter confirmed treatment times and on occasions, this can occur without prior notice to the client or HEALING BREAKS Ltd. If the suppliers amend your treatment times or cancel them, they will do their best to make alternative arrangements during your visit, although any such changes would not constitute any entitlement to a refund.

Where notification of an enforced change has been provided to us, we will assist as best as we can to find a suitable alternative. Such changes do not entitle you to cancel a programme or part of a programme.

  1. Additional Booking Information 

All bookings will be subject to the property’s own Terms & Conditions whilst in resort.

Bookings that include dining as part of the programme are subject to restricted menu options or a specific spend allowance.

Triple rooms may consist of 2 double beds or a double and a rollaway bed or 3 separate beds, either option may also impact on the room space available.

Unless specifically advertised, treatments are restricted to over 18s only.

Most of the suppliers will provide robes, slippers and pool towels as standard, and some properties may offer robes for a small hire charge, however, not all of them will do.

  1. If You Have a Complaint

If you have cause for complaint whilst on your course, this must be brought to the attention of the relevant supplier immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardize any claim you subsequently make. Complaints must also be notified in writing by emailing hello@balanceholidays.com within 28 days of the end of your trip.

  1. Collection and Use Of Your Personal Information

Personal information is collected when you contact us about a purchase either via www.balanceholidays.com, by email, phone, message or make a booking of a product. We may also collect personal information from you from any online registrations including but not limited to our social media pages, subscriptions, newsletters, surveys or competitions etc. Your personal information will never be collected via any channels without your expressed consent.

We use your personal information to enable us and our service partners and suppliers to provide you with the information you request about our products, to fulfil your bookings, to confirm your purchases and to ensure you are correctly billed. The personal information we collect from you will be shared with our service partners and suppliers who are directly involved in fulfilling the bookings you have made with us. Please note information may therefore be supplied outside of the UK and the European Economic Area. Please also note that our products may be made available through our suppliers. This statement should be read in conjunction with the privacy statements of our supplier partners, which may differ from HEALING BREAK Ltd’s policy. HEALING BREAK Ltd is not responsible for the content of or privacy policies of other websites to which this site may link.

We understand the importance of protecting children’s privacy. Our website is not designed for, or intentionally targeted at, children. It is not our policy to intentionally collect or store information about children, unless we have to fulfil a booking.

We do not share your personal information with third-party organisations who are not involved in fulfilling the purchases you have made from us or as described above, neither do we partner with, or have relationships with, any businesses which serve ads on websites.

  1. Your Use Of The Website

You are solely responsible and liable for all activities on the website. You shall not submit to appear on the website and social media pages linked to the website any review, comment, link or other material whatsoever that may reasonably be deemed to be offensive, illegal, inappropriate or in any way; promote racism, bigotry, hatred or physical harm of any kind against any group or individual; harass or advocate harassment of another person; promote any conduct that is abusive, threatening, obscene, defamatory or libellous; promote any illegal activities; promote or contain information that you know or believe to be inaccurate, false or misleading; infringe any rights of any third party.

You warrant and represent that you own or are licensed to use any and all the intellectual property rights in any Enquire that you make to the website.

You further agree that at all times, you shall:

Not impersonate another person on our website; not use the information presented on the website for any purposes other than those expressly set out in these terms and conditions; not do anything likely to impair, interfere with or damage or cause harm or distress to any persons using the website.

  1. Our Commitment To Diversity and Inclusion

HEALING BREAKS Ltd is committed to supporting diversity and inclusion. 

Diversity is the range of human differences, it entails the dimensions of parental status, gender, religion, race, ethnicity, sexual orientation, physical abilities, age, socio-economic status, political beliefs or other ideologies. 

Inclusion implies to involve people of different backgrounds to come together for a common goal.

HEALING BREAKS Ltd supports professional behaviour, appropriate conduct and respect amongst employees, contractors and participants in any kind of situation or events online or offline. 

HEALING BREAKS Ltd commits to cultural diversity by including a diversified team, encouraging the use of local products, supporting local communities.