Website and Booking Terms and Conditions
TERMS AND CONDITIONS
Please read these booking conditions carefully as they are the sole terms & conditions of the contract between you and HEALING BREAKS Ltd for all bookings.
These terms & conditions apply equally to UK resident bookings as well as rest of the world bookings. Your contract will be governed by English law and any disputes will be dealt with in the courts of England and Wales.
You may only use this site for lawful purposes and in accordance with these terms & conditions. The person making the booking shall be deemed to have accepted the booking conditions on behalf of all the persons named in the booking.
No variation to these terms & conditions shall be of any effect unless made in writing by and with the authority of HEALING BREAKS Ltd. HEALING BREAKS Ltd reserves the right to alter these booking conditions at any time.
Note carefully that we will act as an intermediary between you and the supplier, operating through the website www.balanceholidays.com.
The following terms have a specific meaning:
‘we’, ‘us’ and ‘our’ refers to HEALING BREAKS Ltd. incorporated under the Laws of the United Kingdom, whose registered office is at Mavani Shah & Co, 170 Draycott Avenue Kenton HA3 0BD Kenton HA3 0BD. The company is registered in England and Wales under Company No 11186291. The company trades through the website www.balanceholidays.com.
‘you’ or ‘your’ refers to a potential or actual client of HEALING BREAKS Ltd
‘supplier’ refers to any one of our retreat partners
‘product’ refers to the programme offered at the retreat
2. Prices and price changes
Prices listed on HEALING BREAKS Ltd’s website are per person unless otherwise stated.
Prices are based on the local tariffs of the supplier at the time of quoting converted in GBP (British Pound Sterling) at the prevailing foreign exchange rate as determined by HEALING BREAKS Ltd.
Unless otherwise specified, not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. In addition, tips/gratuities to staff, passports, visa fees, baggage and personal insurance, transport from and to airport or train station, beverages and food not listed under inclusions in the course product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items.
We reserve the right to change or amend prices at any time before you have booked. After you have booked, the price of your booking is guaranteed and we will not apply any surcharges or price changes unless you make the change to your arrangements after booking.
HEALING BREAKS Ltd charges you a deposit equivalent to 50% of the cost of the product booked at the time of booking, which will be kept in a *trust fund on behalf of the supplier. The deposit should be paid directly to HEALING BREAKS Ltd at the time of booking. By paying the deposit, you authorize HEALING BREAKS Ltd to charge the same credit card to settle the balance. If you wish to use a different mean of payment, please contact firstname.lastname@example.org and we’ll be happy to assist.
HEALING BREAKS Ltd will settle the balance charging you the difference between the deposit paid and the total price as shown at the time of booking 56 days before the commencement day of the product booked. The total price paid for the product will be then released on your behalf from the trust fund* to the supplier.
If a booking is made less than 56 days before the commencement day of the product, HEALING BREAKS Ltd charges you 100% of the cost of the product.
We accept Credit/Debit Cards. Wires may also be accepted, please contact email@example.com and we’ll be happy to help.
HEALING BREAKS Ltd does not charge a service fee for processing credit or debit card payments. Payment equivalent to total booking value as shown at the time of booking by credit, debit card or wire is required to make a reservation.
Please note that all payments taken on debit or credit card will be taken in GBP sterling and so if you are a client whose payment card is not denominated in GBP, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. We accept wire transfers in Euros.
Payment will be listed as www.balanceholidays.com on the credit card statement.
*More about the Trust Account and Your Financial Protection can be found here.
4. Booking confirmation
On receipt of your payment via the methods stated in (3), we will send you
1. A confirmation email for payment of deposit
Where appropriate, the confirmation will clearly state the balance to be paid and the date by which it is due
2. A confirmation email for your balance paid in full hence final confirmation of booking with www.balanceholidays.com
Please check the confirmations carefully to make sure that all your booking details are correct. Contact us if your confirmation appears to be incorrect or incomplete and we will endeavour to make the necessary changes. HEALING BREAKS Ltd reserves the right to make changes to and correct errors after bookings have been confirmed. HEALING BREAKS Ltd is unable to accept liability for any errors and omissions that are not highlighted to us prior to arrival, and the client remains responsible for any additional costs or changes that occur as a result.
5. Changes after booking but before travel
Charges for any changes made to a booking vary from supplier to supplier.
Prices applying to all new bookings made following an amendment will be those prices applicable on the day the new booking is made.
To make an amendment to your booking, please email firstname.lastname@example.org and we’ll be happy to help. Please note that an administration fee of £30 per booking will be applied in addition to any amendment fees.
6. Changes after travel
No refunds are available once a programme has commenced, or in respect of any other products or services booked or utilized.
7. Cancellation or no show by you
You (or any member of your party) may cancel your booking at any time prior commencement day of the product booked providing that the cancellation is made by the person who originally booked and it is communicated to us in writing. Cancellation will take effect the day such notification is received by us.
Days Before Departure Cancellation Charge:
- 56 days or more: 15% of your holiday cost
- Less than 56 days 100% of holiday cost
Please note that your 15% deposit is non-refundable in all circumstances as administrative costs incur with your cancellation.
If you have to cancel more than 56 days before your holiday, you may be able to move your balance to another product. This depends on wait lists and availability and is at the discretion of the supplier.
Bookings cancelled with less than 56 days to go before travel will result in the loss of all monies paid at that time.
Please note that when a refund is processed, it should show in your bank statement within 5 business days.
This policy and charges will be displayed clearly on your confirmation email and in no circumstances will any refunds be available. By agreeing to these terms and conditions, you agree to pay all charges associated with cancellation made less than 56 days prior commencement day of the product booked or for a no show.
Should you need to cancel your booking, please advise us as soon as possible by emailing email@example.com.
8. Changes made by HEALING BREAKS Ltd before travel
We will do all we can to tell you of any significant changes to your product booked. If you do not wish to accept the change, if we can, we will offer you an alternative product of equivalent or superior quality at no extra cost, or a less expensive product with a price refund. Alternatively, you can choose another product and pay or receive any price difference or cancel altogether, receiving a full refund less any amendment fees paid.
The suppliers of HEALING BREAKS Ltd reserve the right to cancel, change or substitute any programme and/or activity and to decline to accept or retain any participants if there is an insufficient number of participants.
HEALING BREAKS Ltd will not be responsible for any monies you have paid for travel, so please make sure you have adequate holiday cancellation insurance in place when you book.
9. Circumstances beyond HEALING BREAKS’ control
No compensation of any kind or responsibility can be taken if due to a circumstance beyond HEALING BREAKS’s control, we have to change your programme after departure, or we or our suppliers cannot supply your programme in full or in part as agreed, or you suffer any loss or damage of any description. A circumstance beyond our or our supplier’s control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts.
10. Information Accuracy
HEALING BREAKS Ltd has taken all care to ensure published information and prices are accurate however if we identify an error or omission following publication, we will inform you before confirming your booking. The revised information will then form part of your booking. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your visit. Whilst very rare, in recognition that human error may arise with regards to the verbal information provided to you, these booking conditions will always take precedence in these instances.
11. Our liability to you
Although HEALING BREAKS Ltd makes every effort to monitor the experience fulfilled by the supplier, we act only as a booking intermediary for the relevant supplier of any product on the booking and we have no liability of any kind whatsoever to you or your party or dependants for any death, personal injury, loss, consequential loss or damage of any kind you or your party or your dependants may suffer while undertaking any treatment or activity provided by the supplied.
HEALING BREAKS Ltd accepts no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeure or causes beyond their control. Subject to the terms and conditions on this site, HEALING BREAKS Ltd’s liability shall be limited to up to the price paid for the booked arrangements.
HEALING BREAKS Ltd shall have no liability for damage to property, consequential loss or expenses suffered, which includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses, resulting in third party claims.
If you have any complaints concerning any services provided by a supplier you must inform us in writing by letter or email within 28 days of your departure date. Any assistance provided in resolving a complaint raised, in respect of your experiences at your booked supplier, is provided on a goodwill basis and in our capacity as an online marketplace for wellbeing retreats. It will always remain the responsibility of the supplier to agree and accept liability if appropriate and to provide any concession or refunds as they see fit and HEALING BREAKS Ltd will not accept to influence their decisions in this regard.
If you have a complaint concerning the specific services provided by HEALING BREAKS Ltd, you must inform us immediately in writing within 28 days of your departure date. We regret we cannot accept any liability if we are not notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to the commission we have earned or are due to earn in relation to the booking in question.
Throughout your booking, with www.balanceholidays.com you accept full liability for any damage or loss caused by you or any member of your group.
13. Your responsibility
Please note you are responsible for your and your party’s actions. If we or our suppliers believe your actions or those of your party could cause danger, upset or annoyance to other customers, guests or staff, we or our suppliers may end your booked arrangements immediately. In this event we, nor our suppliers will pay compensation, make refunds nor pay any expenses you suffer as a result.
14. Dress code
We cannot accept any responsibility in any ruling by the venue if you or any of your group is unable to use the leisure facilities or receive spa treatments due to inappropriate attire. Please check before you travel that you are aware of the appropriate attire.
15. Treatment times
When a treatment is included in a programme, the supplier reserves the right to alter confirmed treatment times and on occasions, this can occur without prior notice to the client or HEALING BREAKS Ltd. If your confirmed venue cancels your reservation or treatment times, they will do their best to make alternative arrangements during your visit, although any such changes would not constitute any entitlement to a refund. Where notification of an enforced change has been provided to us, we will assist as best we can to find a suitable alternative, although you will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a programme or part of a programme.
16. Additional booking information
All bookings will be subject to the venue’s own terms & conditions whilst in resort.
Bookings that include dining as part of the programme, may be subject to restricted menu options or a specific spend allowance.
Triple rooms may consist of 2 double beds or a double and a rollaway bed or 3 separate beds, either option may also impact on the room space available.
Unless specifically advertised, treatments are restricted to over 18s only.
Most of the suppliers will provide robes, slippers and pool towels as standard, and some venues may offer robes for a small hire charge, however, not all of them will do.
17. Travel insurance
It is a condition of our contract with you that you and all members of your party have suitable and sufficient travel insurance to cover your holiday as neither HEALING BREAKS Ltd nor our suppliers can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
Please note that for sports and wellbeing holidays that involve any physical activity whatsoever, the supplier may insist that you provide them with a copy of an adequate insurance policy to cover the activities involved in the holiday before you partake in any of those activities. Without adequate insurance, the supplier reserves the right to cancel your holiday without compensation or refund.
18. Health and safety
The health and safety standards that apply to the services provided under this contract should meet the local standards applicable to the booked destinations, and HEALING BREAKS Ltd monitors wherever possible that local standards have been met. However, note such standards vary widely across the programmes and may not match those prevalent in the UK.
19. Special requests and medical problems
If you have any special requests or dietary requirements, you must advise us of these at the time of booking. Whilst we are happy to inform the supplier of these, as we cannot guarantee that these will be accommodated, it is suggested that any requirements be highlighted upon arrival. Although we will endeavor to meet any such requests we regret we cannot guarantee to do so.
Due to the nature of some of the activities experiences offered by our suppliers, participating in certain activities or treatments may be harmful to your health. Therefore, the customer must notify HEALING BREAKS Ltd of any relevant medical conditions before booking. They must also inform a representative at the venue before commencing any activitiy or treatments of any medical conditions likely to affect them.
20. Passports/Visas and health requirements
It is the responsibility of all passengers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are required. As visa and health requirements are subject to change without notice, it is recommended that verification prior to travel be made of existing foreign visa and health requirements. We will have no liability to you if you or any passenger travels without the correct passport or visa or health requirement and you will have to pay to us and the supplier any costs we incur through assisting you. Should you not have the correct visa in order to commence your course, it will be considered a no shown by you.
21. Holiday voucher(s):
You will receive a personalised www.balanceholidays.com Voucher for each holiday booked.
You must provide a www.balanceholidays.com Voucher to the appropriate service provider in order to redeem your holiday. Your reservation cannot be honoured or redeemed without presenting a valid www.balanceholidays.com Voucher.
Please note that your www.balanceholidays.com Voucher(s) can be confiscated and immediately cancelled without refund if your signature and/or name do not match those shown on either your credit card or voucher. This is for identification purposes and helps us to prevent fraud. We will have no liability to you if you or any passenger travels without the correct identification and you will have to pay to us any costs we incur through assisting you.
22. If you have a complaint
If you have cause for complaint whilst on your course, this must be brought to the attention of the relevant supplier immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardise any claim you subsequently make. Complaints must also be notified in writing by email to the www.balanceholidays.com Customer Services Department within 28 days of the end of your trip.
23. Collection and use of your personal information
Personal information is collected when you make a reservation from our website, as well as when you contact us about a purchase either by email, letter, fax or on the phone. We may also collect personal information from you from any online registrations including but not limited to subscriptions, newsletters, surveys or competitions etc. Your personal information will never be collected via any channels without your expressed consent.
We use your personal information to enable us and our service partners to provide you with the information you request about our products, to fulfil your bookings, to confirm your purchases and to ensure you are correctly billed. The personal information we collect from you will be shared with our service partners who are directly involved in fulfilling the bookings you have made with us. Please note information may therefore be supplied outside of the UK and the European Economic Area. Please also note that our products may be made available through our distribution partners. This statement should be read in conjunction with the privacy statements of our distribution partners, which may differ from HEALING BREAK’s policy. HEALING BREAK’s are not responsible for the content of or privacy policies of other websites to which this site may link.
We do not share your personal information with third party organisations who are not involved in fulfilling the purchases you have made from us or as described above, neither do we partner with, or have relationships with, any businesses which serve ads on to websites.