It’s important to give this policy a read, making sure you understand everything.
Who we are
You can find useful information about how to exercise your rights in the section “Your rights concerning your Personal Data” below. For specific queries, just get in touch at firstname.lastname@example.org
Information we collect
The personal information (“Personal Data”) about you that we collect includes:
How we use your data
We use the information we collect from you to provide, maintain, protect and improve our service, to develop new ones and to protect Balance Holidays and yourself. We also use this information to offer you tailored content, like sending you more relevant promotional offers.
Please note that we may also process personal data for marketing purpose as we see necessary for the purpose of our legitimate interests in promoting our products.
Your rights concerning your Personal Data
We will advise you if you choose to exercise any of your rights under the General Data Protection Regulation, including:
Information from third parties
We may also collect information about you from third parties, such as our partners, service providers and publicly available websites. This keeps the data up-to-date and accurate, provides you with products and services relevant to your interests and improves your experience with us.
Who we share your information with
We may use services offered by trusted third parties to process your information. These services include payments, marketing, and data analysis.
We may also share your personal information to comply with any requirements of law, to comply with any legal process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of Balance Holidays.
We will ensure that your Personal Data is protected and only used for reasonable purposes.
We will store your data as long as you remain a customer with us.
If you stop being a customer with us, we will keep your data for the minimum length of time required to fulfil any purpose set out in this policy and any relevant legal or regulatory obligations.
We understand that online security and data protection is an area of vital importance for all of our customers, so it is important to us that you have confidence in the security of your personal details before you use our website. We are committed to employing security measures to protect your information from access by unauthorised persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration and damage. Our technological security solutions are very advanced and are governed by a mature framework.
As the security of some communications via the internet are not completely secure, we cannot guarantee the complete security of any information that you disclose using your internet connection. You accept the internet security implications of using the internet and Balance Holidays will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.
We may update this policy from time to time, so please review it frequently.
We use different kinds of cookies:
Strictly necessary: these cookies enable you to navigate the sites and also enable us to provide you the content that you have requested. If you decide to opt out of these cookies you will not be able to access the main functions of our websites, such as accessing your account. These cookies are valid until you close the browser, after which they will be deleted.
Examples of these types of cookies are:
Functionality: these cookies recognise you when you log into the website and can remember the choices you make, so that we can improve and personalise your experience, providing you many features. You can still use our website if you opt out of receiving them, but you will find it more difficult to use some features, such as keeping you logged in our website. They expire after a maximum 2 years, but they can be deleted earlier.
Performance/Analytical: these cookies collect information about the use of the website by people who visit it and how the site performs. So that we can improve the performance of our website, these cookies collect the information without identifying you and some of them may be used by third parties, which, however, will not be to identify you. You can opt out of receiving these cookies and be able to use our website without compromising all of its features. Their validity may differ, but they can be deleted at any point.
Examples of these type of cookies are:
You can change your cookie settings at any moment, clicking on ‘options’ or ‘preferences’ menu of your browser or otherwise use the ‘Help’ option in your browser for more details.